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MORE THAN JUST A FOOTBALL
MORE THAN JUST A FOOTBALL

FAQs

FAQs

WHO WE ARE

  • What is Big Game USA?
  • Where is Big Game USA?
  • How are Big Game USA and Team Issue related?
  • How many footballs are produced in your factory?
  • Which college football teams use footballs made at the Big Game Football Factory?
  • How many people work in your factory?
  • Can I visit the factory?
  • Do you have a brick and mortar store?
  • Where do you get your leather from?

ORDERS

  • Where is my order?
  • Can I pick my order up myself?
  • When will my order ship?
  • How do I cancel or change my order?
  • What is your returns and exchange policy?
  • Do you ship international?
  • Do you offer discounts for bulk orders?
  • Do you have a promo code I can use?

SERVICES

  • Do you replace bladders?
  • Do you replace laces?
  • What size football should I buy?
  • Will you make custom footballs for me, my kid or my team?
  • Do you make commemorative footballs?

GENERAL

  • Why don’t you carry my favorite team’s footballs?
  • Are your footballs made with real leather?
  • I’m a coach/athlete/influencer/organization/league — will you be a partner or sponsor?
  • I’ve seen presidents being presented with a Big Game or Team Issue football. What’s the story behind that?

CARE QUESTIONS

  • How do I take care of my football? 
  • How long should my football last?
  • Do you offer pregaming service for your footballs?
  • Do you recycle worn out footballs? If not, what do you recommend doing with it when it’s time to get a new one?

WHO WE ARE

  • What is Big Game USA?
    • We make the most important object in America’s favorite game. Big Game USA is the largest American-owned football manufacturer in the United States, and has been in business since 1993. We produce thousands of footballs every day, from pee wee up to pro. 
  • Where is Big Game USA?
    • Our factory is located in Dallas, Texas, USA.
  • How are Big Game USA and Team Issue related?
    • Team Issue is Big Game USA’s in-house football brand, and is the official football of 3 FBS programs (Utah, Navy, UAB) and over 6,000 high schools nationwide. 
  • How many footballs are produced in your factory?
    • About 40,000 per year.
  • Which college football teams use footballs made at the Big Game Football Factory?
    • Nearly all of them! We’ve made the ball for 9 of the last 10 FBS national champions and 109 FBS programs use a football that comes from our factory. Check out our Who Throws What page to see a clear breakdown of all of the footballs made in our factory. 
  • How many people work in your factory?
    • Currently we have about 35 skilled craftsmen and women working together to create by hand all the footballs we make.
  • Can I visit the factory?
    • Of course! We would love to show every football fan the work that goes into their favorite game. COVID-19 mask requirements are currently in place at our factory, and you can call ahead and schedule a tour for any day of the week.
  • Do you have a brick and mortar store?
    • We have a small store located in our factory that’s open 9 a.m. to 5 p.m. on weekdays, but everything we have in stock is available at biggameusa.com. 
  • Where do you get your leather from?
    • Cows, born and bred in the USA.

ORDERS

  • Where is my order?
    • After checking out of our online store, you should have received an email confirmation for your order. If you haven’t received that, check your spam. Once your order is ready to ship, you will receive another email that will include tracking information. If at any point you can’t find these notifications from Big Game USA, just email info@biggameusa.com to get help. For more info, check out our Shipping & Returns page.
  • Can I pick my order up myself?
    • If you’re in a time crunch or have a special situation, give us a call at 972-292-0700 to see if we can arrange a pickup. 
  • When will my order ship?
    • If your order is currently in stock, it will typically ship within 72 business hours. If your order is custom, please allow 7-10 business days for assembly before shipping. For more info, check out our Shipping & Returns page.
  • How do I cancel or change my order?
  • What is your returns and exchange policy?
  • Do you ship international?
    • You bet. Please call 1-972-292-0700 to place an international order.
  • Do you offer discounts for bulk orders?
    • It’s common for us to offer bulk orders on select items. Email sales@biggameusa.com or call 1-972-292-0700 for more info.
  • Do you have a promo code I can use?
    • We offer a number of promotional codes throughout the year, and we announce each of them on our Twitter, Facebook and Instagram pages. Follow us on social to stay up to date!

SERVICES

  • Do you replace bladders?
    • We will replace the bladder on footballs produced in our factory for free within one year of purchase and for $19.99 after that. We do not replace bladders on footballs bought elsewhere. Our footballs are built with pride and care in our factory in Texas, and we stand by their quality. 
  • Do you replace laces?
    • We will replace defective laces on footballs produced in our factory for free within one year of purchase and for $14.99 after that. We do not replace laces on footballs bought elsewhere. 
  • What size football should I buy?
  • Will you make custom footballs for me, my kid or my team?
    • We’d love to and it’s what we do best! Custom team orders require a minimum purchase of 12 footballs. Email sales@biggameusa.com or call 1-972-292-0700 for more info.
  • Do you make commemorative footballs?
    • It’s how our business started in the last century, and those footballs are still a huge part of what we do today. Check out our custom football page to submit a summary of what you’d like to do, and a representative will call you to get started. 

GENERAL

  • Why don’t you carry my favorite team’s footballs?
    • We love that you’d like to buy your favorite program’s game footballs from the factory where they’re produced. We carry a number of teams in our online store, but due to licensing agreements, we can’t always accommodate every FBS or FCS program in the country. 
  • Are your footballs made with real leather?
    • Unless a football is specifically listed as composite on our website, then it is crafted with rich, full grain leather from the Horween Leather Company — and skillfully built right here in Texas, USA.
  • I’m a coach/athlete/influencer/organization/league — will you be a partner or sponsor?
    • Big Game USA does not currently offer partnerships or sponsorships.
  • I’ve seen presidents being presented with a Big Game or Team Issue football. What’s the story behind that?
    • Each year the team that wins the national championship is invited for a dinner at the White House. For decades a football made right here at the Big Game USA football factory has been presented to the President as a thank you gift from the team. No matter who the president is, it’s a huge honor.

CARE QUESTIONS

  • How do I take care of my football? 
    • Pre-game your ball with a layer of our mojo, brushed in with a hand brush or power brush. From there, apply a layer of our Red River Mud as often as you feel necessary. Every coach, equipment manager and quarterback is different. Typically, college and pro managers will be applying as often as every week, and how they apply is often down to personal preference.
  • How long should my football last?
    • Your football’s lifespan will depend on how often you throw it. If your football leather is slick and hard to grip and/or the ball starts to lose its shape, it’s probably time for a new one. We recommend getting a new ball each year, mostly because it’s fun. (Also, keep your football in great shape with our football wax and brush.)

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